The complaint section is a very important part of an organization. It helps your organization to reduce customer dissatisfaction and build up the customer’s loyalty to your organization. It provides an efficient and powerful way to find out problems in your organization.
How to add a new complaint #
To add a new complaint, you have to fill in this form with information such as COMPLAINT BY[1], COMPLAINT TYPE[2], COMPLAINT SOURCE[3], PHONE[4], Date[5], ACTIONS TAKEN[6], ASSIGNED[7], DESCRIPTION[8], FILE[9].
After filling in all the information about the complaint, click on SAVE COMPLAINT to save all the information.
After clicking on Save, You will see the visitor is now added to the complaint list.
How to edit Complaint records #
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Only the super admin can edit the complaint records.
To edit, just click on SELECT > EDIT.
